Our Commitment To You – Our Customer.

  • We will endeavor to explain the service that we provide and the true cost, benefits and consequence of any product or service you buy from us.
  • We will ask a number of questions that will enable us to fully understand your circumstances, needs and budget.
  • Your personal information will always be treated in the strictest confidence.
  • We will strive to make strong relationships with product and service providers to ensure they mirror our commitment to you.
  • We will always explain paperwork to you in a way you understand and support our advice with timely, easy to comprehend documentation.
  • We aim to ensure that you have the chance to purchase the right product or service to meet your short and longer term needs.
  • We typically charge £495.00. Our minimum fee is £495.00 and our maximum fee is £1000.00
  • We will always attempt to give you the best advice – even if it means losing your business to a competitor.
  • All of our staff will be professional and courteous to you – even if they are not directly involved in your business.
  • If you are unhappy with the service we provide we will take your complaint seriously and attempt to resolve the matter to your complete satisfaction.

If you would like to understand more about the terms above, please read our Jargon buster or for further advice, please give us a call on  01603 901520 or email our mortgage and protection adviser at tina@completefc.com